At 02game, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect from Pakistani players, why we collect it, how we use and protect it, and the rights you hold over your own information.
These cards summarise the key principles of our privacy approach. The complete legal text is below. Both the summary and the full policy are binding on 02game and enforceable by you.
02game collects only the personal data that is strictly necessary for account management, KYC compliance, payment processing, and fraud prevention. We do not collect data speculatively or for purposes unrelated to the Services we provide.
All personal data held by 02game is stored on encrypted, access-controlled servers. We apply industry-standard TLS encryption during data transmission and conduct regular security audits to protect your information against unauthorised access.
02game does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Data shared with service providers is governed by strict data processing agreements and used solely to operate the 02game platform.
As a 02game player you have the right to access, correct, port, and in certain circumstances delete the personal data we hold about you. Requests are handled promptly — typically within 30 days — by our dedicated data team.
We use cookies and similar tracking technologies only for session management, fraud detection, and improving your experience on 02game. You can review and manage your cookie preferences through your browser settings at any time.
For any privacy-related query, data subject request, or concern, you can reach our data protection team directly at [email protected]. We aim to acknowledge all privacy requests within 24 hours.
Request a copy of all personal data we hold about your 02game account and how it is being used.
Ask us to correct any inaccurate or incomplete personal data linked to your 02game account.
Request deletion of personal data where it is no longer necessary for the purposes collected, subject to our legal retention obligations.
Ask 02game to restrict processing of your data while a dispute or correction request is being resolved.
Receive a structured, machine-readable copy of the personal data you provided to 02game, for transfer to another service if you choose.
Object to processing of your personal data for direct marketing or where processing is based on legitimate interests rather than legal obligation.
This Privacy Policy ("Policy") is issued by 02game ("02game", "we", "us", "our") and applies to all players, visitors, and prospective users of the 02game platform accessible at https://02game.app (the "Platform"). The Policy covers all personal data processing activities carried out by 02game in connection with the operation of the Platform and the delivery of our sports betting, casino, cricket betting, slot, bingo, and related gaming services to players across Pakistan.
02game takes data privacy seriously. We recognise that when you register an account, make a deposit, or place a bet on our Platform, you are trusting us with sensitive personal and financial information. We do not take that trust lightly. This Policy has been written in plain, clear English — not buried in legal jargon — so that you always know exactly where you stand.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. By registering or continuing to use the 02game Platform, you confirm that you have read and understood this Privacy Policy.
For the purposes of applicable data protection law, 02game acts as the Data Controller in respect of all personal data collected through the Platform. As Data Controller, 02game determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is lawful, fair, and transparent.
Where 02game engages third-party service providers — such as payment processors, KYC verification services, or fraud detection providers — those providers act as Data Processors on our behalf and are bound by data processing agreements that restrict their use of your data to the specific purposes for which they have been engaged.
02game collects personal data through several channels: directly from you during registration and account use; automatically through your use of the Platform; and in limited cases from trusted third parties such as KYC verification providers and fraud detection agencies. The categories of personal data we collect are set out in the table below.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (for KYC), username | You / KYC provider |
| Contact Data | Email address, mobile number, city (e.g. Karachi, Lahore, Islamabad, Faisalabad) | You |
| Financial Data | JazzCash / EasyPaisa wallet references, HBL / UBL / Meezan Bank account details (masked), USDT TRC20 wallet addresses, transaction amounts in PKR | You / Payment processor |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatically collected |
| Usage Data | Pages visited, games played, bets placed, bet history, deposit and withdrawal history, session duration | Automatically collected |
| KYC & Compliance Data | Copies of government-issued ID, proof of address documents, selfie verification images | You / KYC provider |
| Communications Data | Live chat transcripts, email correspondence with support, feedback submitted via the Platform | You |
| Responsible Gaming Data | Self-exclusion preferences, deposit limit settings, cooling-off period requests | You |
We do not collect or process special categories of sensitive personal data (such as racial or ethnic origin, health data, or biometric data for identification purposes) unless specifically required by applicable law or regulation and only with your explicit consent where required.
02game uses the personal data we collect for the following purposes:
Every processing activity carried out by 02game relies on one or more of the following legal bases:
02game does not sell your personal data to any third party. We share personal data only in the limited circumstances described below:
All third-party service providers engaged by 02game are required to process personal data only for the specific purpose for which they have been engaged and in accordance with applicable data protection law.
02game retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general rule:
When personal data is no longer required for any lawful purpose, 02game will securely delete or anonymise it in accordance with our data destruction procedures.
02game implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include:
Whilst we take every reasonable precaution, no system connected to the internet can be guaranteed completely secure. In the event of a personal data breach that poses a risk to your rights, 02game will notify affected players and relevant authorities in accordance with applicable data breach notification requirements.
02game uses cookies and similar technologies (including local storage and session tokens) on the Platform. Cookies are small text files stored on your device that help us deliver a functional, secure, and personalised experience.
The types of cookies we use are:
You can manage cookie preferences through your browser settings. Please note that disabling cookies beyond the strictly necessary category may impair certain Platform features. We do not use cross-site tracking cookies or share cookie data with third-party advertising networks.
The 02game Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the account registration process and we reserve the right to request documentary proof of age at any time.
If you are a parent or guardian and believe that a minor has provided personal data to 02game or has accessed the Platform, please contact us immediately at [email protected]. Upon confirmation, we will promptly close the account, delete any personal data collected, and void any transactions associated with that account.
We strongly encourage parents and guardians to make use of parental control software and device-level restrictions to prevent minors from accessing online gambling platforms. For more guidance, please visit our Responsible Gaming page.
To exercise any of the data subject rights summarised in the "Your Data Rights" section above, please submit a written request to [email protected] with the subject line "Data Subject Request". Please include:
We will acknowledge your request within 24 hours and respond substantively within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.
We will not charge a fee for handling your request unless it is manifestly unfounded or excessive. Where a fee is applicable, we will notify you before proceeding.
02game operates under an international gaming license and may engage service providers located outside Pakistan. Where personal data is transferred to a country that does not provide the same level of data protection as your home jurisdiction, 02game ensures that appropriate safeguards are in place before any transfer occurs.
Appropriate safeguards may include:
You may request information about the specific safeguards applied to any particular international transfer by contacting us at [email protected].
02game reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our business operations, or the services we offer. When material changes are made to this Policy, we will notify you by posting a prominent notice on the Platform and, where we hold your email address, by sending you a notification email.
The "Last Updated" date at the top of this Policy will be revised each time an update is made. We encourage you to review this Policy periodically. Your continued use of the 02game Platform following notification of an update constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you may close your account in accordance with the process described in our Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise a data subject right, or have a concern about how 02game is handling your personal data, please get in touch with our data protection team using any of the following channels:
For information about responsible gambling support tools and resources available to 02game players in Pakistan, please visit our Responsible Gaming page. For the full terms that govern your use of the Platform, please read our Terms & Conditions.
Now that you know how we protect your data, join over 2.4 million Pakistani players on Pakistan's most trusted cricket betting and live casino platform. Deposit in PKR, play fair, and enjoy the game. 21+ only.
21+ only. Gambling involves risk. Please read our Responsible Gaming page before playing.